What should I do if a link is not detected?

First, verify that the link belongs to a supported platform (Instagram, Facebook, Twitter/X, or Kwai). Second, confirm that the URL contains the direct post status or reel tag, and is not a redirect path. Copy the link fresh from the app's sharing menu.

Why does the checker show 'Format Analysis Failed'?

This usually indicates that the target video is set to private, has been deleted, is restricted by country or age, or the platform is temporarily rate-limiting backend servers. Try refreshing the post and re-generating a fresh URL.

Why can't I check private profile posts?

VidSnap Pro respects profile boundaries and platform privacy constraints. Our server does not run session auth logs, and we cannot scrape or access media that is not publicly visible to the open internet.

Why do video downloads fail to start on iOS?

iOS Safari restricts direct file saving for certain stream structures. If the download opens in a new tab and starts playing instead of downloading, tap the 'Share' icon in Safari, select 'Save to Files', and name your MP4 document locally.

What causes errors when creating ZIP batches?

ZIP errors occur if the combined files are too large (exceeding 150 MB), if one of the links in your queue fails format analysis, or if your browser times out before the archive is compressed. Try zipping files in smaller batches of 5-10 links.

How do I fix the 'No available MP4 format' error?

This occurs when the platform serves the video as a streaming manifest (.m3u8/.mpd) rather than a direct .mp4 container file. Wait a few moments or try downloading a standard SD option instead.

VidSnap Pro Not Working? Link, Format & Browser Fixes

Welcome to VidSnap Pro's Support and Troubleshooting Center. If you are experiencing issues checking format options, zipping files, or zipping batches of links, browse our solutions by category or type in search terms below.

Error Link Not Detected

Reason

The link typed or pasted is misspelled, points to an unsupported platform, or has country/age-based security tokens.

Fix

Verify it is a public post on Instagram, Facebook, X, or Kwai. Copy the URL directly from the official app's "Copy Link" option and make sure it has the proper HTTP/HTTPS protocols.

Error Format Analysis Failed (Private Video)

Reason

VidSnap Pro respects user settings. If a profile is private, a group is restricted, or authentication session logs are required, our server engine cannot fetch the stream.

Fix

We only support checking permitted public media. Confirm that the target user's profile settings are fully public. If the creator restricts external shares, we cannot access this boundary.

Error Mobile Download Opens in Tab Instead of Saving (iOS)

Reason

Apple's iOS Safari is designed to play streaming media in its native web player instead of triggering a local file save action.

Fix

When the video opens in a Safari tab, tap the share icon at the bottom of the screen, scroll down, select "Save to Files", name your file, and click save.

Error ZIP Batch Fails or Freezes at 0%

Reason

ZIP batching times out if the server is processing very large files, a URL in the list is broken or restricted, or your network connection fluctuates.

Fix

Clear the queue and try processing files in smaller batches (e.g. 5-10 links). Ensure all individual items have reached a green check "Ready" state before clicking "Save as ZIP".

Error Audio (MP3) Option Unavailable

Reason

The platform link contains a silent video file or uses a custom audio stream format that our server cannot convert in real-time.

Fix

Use our utility only for videos that contain an active audio track. If conversion fails, you can download the MP4 file and extract the audio locally using browser converters.

Error HD Quality Options Missing

Reason

VidSnap Pro can only list formats made available by the platform's public stream CDN. If the original post was uploaded in low resolution or if the platform serves manifests (.m3u8), HD will be unavailable.

Fix

Pick the highest available resolution listed in the checker results card. We do not upscale videos; we only fetch what platform CDNs output.

VidSnap Pro Troubleshooting Guide

Still not working?